OneRainCode — At OneRainCode, we are committed to protecting your privacy and ensuring the security of your personal information. This policy describes how we collect, use, and protect your data when you use our web development, maintenance, and hosting services.
1. Information We Collect
Contact Information
We collect your name, email address, phone number, and company name when you communicate with us or request a quote for our services.
Service Information
For clients who contract our services (one-time payment websites, monthly subscription plans, or maintenance), we collect project information, design preferences, website content, and access credentials necessary to deliver the service.
Payment Information
We process billing and payment information through secure third-party processors. We do not store complete credit card information on our servers.
Site Usage Data
We collect information about how you interact with our website via cookies, server logs, and analytics tools such as Google Analytics (IP address, browser type, pages visited, time on site).
2. How We Use Your Information
- Provide and maintain our web development, design, and hosting services
- Process your project requests and manage the contractual relationship
- Handle billing and payments for one-time services, monthly subscriptions, and maintenance
- Communicate with you about your project status, technical updates, and service renewals
- Improve our services and develop new features
- Send information about related services that may interest you (with your consent)
- Ensure the security of your website and prevent fraudulent activity
- Comply with legal obligations and resolve disputes
3. Sharing Information with Third Parties
We do not sell or rent your personal information. We share data only in the following cases:
- Service providers: Hosting platforms, payment processors, email services, and project management tools that help us operate our business.
- Integrated third-party services: If your project requires integrations with external services (APIs, payment gateways, etc.), we will share only the necessary information.
- Legal requirements: When necessary to comply with the law, legal processes, or government requests.
- Rights protection: To protect our rights, property, or safety, as well as those of our clients.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy:
- Active client data: During the term of the service contract and up to 5 years afterward to comply with tax and legal obligations.
- Project data: Backups and project files are maintained as agreed in the contract (typically 90 days after service completion).
- Contact inquiries: Up to 2 years after the last contact, unless you request deletion earlier.
5. Information Security
We implement technical and organizational security measures to protect your data:
- SSL/TLS encryption for all sensitive data transmissions
- Restricted access to personal information to authorized personnel only
- Regular backups and secure storage
- Continuous monitoring for security vulnerabilities
- Regular software updates and security patches
- Confidentiality agreements with all employees and collaborators
6. Your Rights
You have the following rights over your personal data:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data (subject to legal retention obligations).
- Portability: Receive your data in a structured, commonly used format.
- Objection: Object to the processing of your data for certain purposes.
- Withdraw consent: Withdraw consent for consent-based processing at any time.
To exercise any of these rights, contact us through our contact form or email. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential cookies: Necessary for the website to function
- Analytics cookies: Google Analytics to understand how users interact with our site
- Functionality cookies: To remember your preferences and settings
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.
8. Service-Specific Policies
Monthly Subscription Services
For clients on subscription plans, we keep your payment information active for automatic renewals. You can cancel at any time.
Maintenance Services
Requires ongoing access to your website and its systems. All information is handled with strict confidentiality.
One-Time Payment Projects
Once the project is completed and delivered, we retain only the information necessary for post-delivery support and legal obligations.
9. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by email or via a prominent notice on our website. We recommend reviewing this page regularly.
10. Contact
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Through our contact form on the website or via WhatsApp. We will respond to all inquiries within 2 business days.
This privacy policy takes effect as of January 2026 and will remain in effect except with respect to any changes in its provisions in the future.
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